Refund policy
At Bellsbaby, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Please review the policy below regarding returns, refunds, exchanges, cancellations, and non-returnable items.
Return Eligibility
Customers may request a return within 30 days after delivery.
To be eligible for a return, items must:
- Be unused, unworn, and in original condition
- Be returned in the original packaging
- Include original tags and accessories where applicable
- Be free from stains, odors, damage, or visible signs of wear
- Be accompanied by proof of purchase or order confirmation
Items showing signs of wear, misuse, damage, or unauthorized modifications may not qualify for a refund.
Non-Returnable Items
The following items are not eligible for return or refund unless required by applicable law:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Items damaged through misuse or normal wear and tear
- Items returned outside the approved return period
Certain intimate or personal-use items may also be non-returnable for hygiene reasons.
Return Request Process
To request a return, please contact our customer support team before sending any items back.
Customer Support Email
Please include:
- Your order number
- The email address used for the order
- A brief description of the issue or reason for return
- Clear photos of the item if applicable
Once approved, return instructions will be provided.
Unauthorized returns may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item received is incorrect
- The item arrives damaged or defective
- The wrong item was sent due to our error
Original shipping fees are non-refundable unless otherwise required by law.
Orders refused at delivery may be subject to return shipping and handling fees.
We recommend using a trackable shipping service, as Bellsbaby is not responsible for returns lost during transit.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Returns are typically inspected within 5 business days after arrival at our returns facility.
If approved, refunds will be issued to the original payment method used at checkout.
Please note:
- Refund processing times may vary depending on your payment provider or financial institution
- Shipping fees, customs duties, taxes, and handling charges are non-refundable unless otherwise stated
- Refunds may be reduced or denied if delivery failure was caused by incorrect shipping information, failed delivery attempts, or unclaimed packages
If a return does not meet our eligibility requirements, the item may be returned to the customer at the customer’s expense.
Exchanges
We currently do not offer guaranteed direct exchanges.
If you would like a different size, color, or item, we recommend placing a new order after your return has been approved.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery confirmation.
Please include clear photos of the issue so we can review and assist you as quickly as possible.
We will work to provide an appropriate resolution.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Contact Us
Bellsbaby
Customer Support Email
Phone
+44 748-099-8019
Address
28 Wadeville Cl
Belvedere DA17 5ND
United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Response Time
We aim to respond to all customer inquiries within 24–48 business hours.
We encourage customers to contact us directly before initiating a payment dispute or chargeback so we can help resolve the issue promptly.
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